Where appropriate, well also take steps to prevent the situation from happening again. Verification can help ensure real people write reviews about real companies. You should receive your refund within 30 days after your end date. I would love the opportunity to help further but havent been able to identify your account. I realized that my 'request for a retainer' of my account portal had been disappeared. We may have received incorrect data. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I am a small business and cannot afford any of this. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. this is absolutely gross and scam. No staff available for contacting on the event day. If you refuse to pay their bogus invoices they will send you to collections. If you were to take direct space or a sublease you would also see these fees in your rent annually. Any that you do not require can be opted out through your online account. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Please remember that the retainer is refundable at the end of your agreement. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Share your photos and videos with others to prove the truth of your words. Regus is a scam. They charge your card for amounts more than stipulated on invoices! This review was chosen algorithmically as the most valued customer feedback. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Build an instant presence wherever you need to be, at prime business locations. They said usually they will refund the retainer one month after the lease is over. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. There is non existent customer service department. September 22 Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Contact the organizer to request a refund. Hard revenue focused. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Our invoices are due on the payment date that is displayed on them. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I called Regus account desk and Dom S. got my call. Appreciate your immediate reply. Browse our full range of products and services. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. This company bills you for services you do not use. We have checked and cannot find any payment details set up in your account. September 14 I asked a receptionist to help my issue to the Regus help desk. It's an automated process. Of course, she did not reply to me yet! after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. They still continue to send invoices with no one responsible to be there to answer. So last week I logged in to cancel my membership. Best regards,Michelle Spire. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Don't be fooled by that. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. October 6 Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. But change is necessary and you as a change manager will be expected to lead from the front. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. There is non existent customer service department. Location: Singapore Customer service is simply poor. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. 2023 Trustpilot A/S. Access our global network of workspaces and business lounges as often as you need. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Thanks again for your comments which help us improve. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Please remember that the retainer is refundable at the end of your agreement. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We pay those as well. I told you my account number is 9054006! REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. The company left an official comment to this complaint. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Prices are subject to change and will vary depending on the specifically selected products and services. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Theyre a great place to connect with colleagues, clients and other like-minded businesses. We have a team of specialists available 24/7 to help you find the best solution for your business. Hey Sandra and Regus, just return my retainer back then I would not post anymore! 2. I have been renting an office space at Regus in Kings Hill for over 12m now. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I couldnt see your email address or Regus account reference in your message. We found a responsible person where we inform her about the problem. Thank you, Lorraine Brule Global Customer Service at Regus. The company left an official comment to this complaint. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I got an email from trustpilot. My contact end of March 2021. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Remember me * All prices shown are valid at the time of inquiry, based on 24-month contracts. Our coworking spaces are designed with collaboration in mind. Regus are not transparent with their pricing. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For a break between calls, browse the development's many shops and restaurants, or explore the . Service 110 Value 107 Shipping 48 So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Flexible Workspace Designed Around Your Needs. This company has the worst customer service I have ever experience in my life. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Its an automated process. I could talk with Myesha. Their billing is confusing, they billing customers one month ahead. Hi Hannah, Im sorry if you felt the need to escalate this. Were clear about this from day one. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Such companies should not exist. They would not remove the items that I didn't want. And of course, they just charged me $244 for November. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I would love the opportunity to help further but havent been able to identify your account. I really thought that this company would be a good option for expanding our business. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. She apologized to me and promised me to rush to send me it by coming Wednesday. This complaint was posted by a verified customer. As you can see from your statement of account, available online (e.g. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. If you have a helpdesk contact, we would expect a 24hours reply. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Here are 8 tips for writing great reviews. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. International Association of Better Business Bureaus. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Transparency is very important to us, and all services can be opted in/out through your online account. It is clean and smart and well organised. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thats no big deal, makes sense. They are scammers, and incredibly dishonest. Trustpilot is assessing this review in accordance with our flagging process. Please email me at Lorraine.brule@regus.com with your company name and details. Please note: Change Management is 1-day training program (Friday). It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. This review was chosen algorithmically as the most valued customer feedback. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Once they sell you something that will be the end of you being treated as a valued customer. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. It goes against our guidelines to offer incentives for reviews. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. This will ensure the agreement ends at the current final date and will not renew further. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Turned up at 450 Bath Road, Heathrow. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Customer service is simply poor. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. The retainer fee doesn't guarantee a successful outcome. Great discounts. October 14 If it has been longer than 30 days, please get in touch so we can investigate further. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Requesting your refund is easy. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. For clarity, you were also charged a retainer top up. Manage your Regus account in one place and make bookings on the move. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. We use dedicated people and clever technology to safeguard our platform. Originally, total costs 20k THB, but end up with 50k THB. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. BBB is here to help. October 23 evening But when It comes to a refund retainer. If it has been longer than 30 days, please get in touch so we can investigate further. I am a small business and cannot afford any of this. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We did not put a "2000 dollars bill in front of you". You will regret signing with Regus. I cannot stress enough the lack of professionalism and poor service. Our coworking spaces are designed with collaboration in mind. Regus are not transparent with their pricing. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Get Regus can be contacted at (262) 832-3700. Originally, total costs 20k THB, but end up with 50k THB. Best, Lorraine Brule Global Customer Service at Regus. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). We have checked and cannot find any payment details set up in your account. They charge an excessive retainer fee. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Manage all of your workspace and business needs. Anyone can write a Trustpilot review. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. With whom I spoke until now? Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Thanks again for your comments which help us improve. Changes in an organization are about more than just policies. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Professional rooms for your next training session, interview, or pitch, wherever you need it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. The additional increase in your monthly fee is due to the annual indexation. My Regus ID: ********. Prices are subject to change and will vary depending on the specifically selected products and services. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. If it has been longer than 30 days, please get in touch so we can investigate further. Eventbrite page will show up only the start dates of all training sessions. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Regus Office rented: Wisma Atria Singapore Stay away!! and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Absolutely unacceptable behavior. GO LITERALLY ANYWHERE ELSE. Get Regus reviews, rating, hours, phone number, directions and more. Kind regards, Lorraine BruleGlobal Customer Service at Regus. According to its policy, the retainer took 30 days to get back to the tenant. Regus does not communicate with customers via telephone. Please advise what can we do to get back our retainer refund? dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was a customer with a licensing agreement set to expire on December 31, 2022. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly.
