As such, two infants could only travel with two adults who are responsible for their welfare etc. Our ratings are set using a scale of 2 stars through to 5 stars and represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities. What do I do? 24/7 Contact details whilst on holiday Look no further than Jet2Villas. In particular for cruise arrangements, carriage by sea is governed by the Athens Convention 1974 (whether as later amended or otherwise), the Athens Convention 2002 and EU Regulation 392/2009 (or UK law equivalent). Error occurred while trying to login using Facebook. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. The area is blessed with an average of 300 sunny days per year and many pistes are located on the sunny south side of the area, making a ski holiday in Alpe d'Huez Grand Domaine Ski one of the best locations for snowy slopes and long, sunny days. With the exception of villas, all our accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated. Severe Allergies: If you or a member of your party has a severe allergy, please let us know at least 5 hours in advance by contacting our Pre-Travel Service Team on +44 (0) 333 300 0737and also please make crew aware on boarding the aircraft and make sure that you (or the applicable member of your party) bring any medication for the allergy (for example an epi-pen) on board in hand luggage. Bed and Breakfast - breakfast is included in the price you have paid for your holiday and will generally consist of a continental buffet style, catering for various nationalities. We will always do our best to inform you in advance of changes to any of the above circumstances where possible. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. Where possible, we will tell you about the withdrawal of any facility as soon as possible. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available. a) The contractual terms and conditions of the companies that provide the transportation for your travel arrangements (including Jet2.com). Jet2holidaysreserves the right to alter the price of any of the holidays advertised on the website. Driving Abroad: If you have hired a car, or are planning to drive abroad, please make sure that you have checked the most up to date guidance on the documentation or licence type that you need before you go. It is of course in your interests to ensure that you notify your travel insurer about any pre-existing medical conditions. The Service is not available for hand luggage. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. These facilities will differ slightly from one accommodation to another. Gas water heaters and appliances - always check that gas appliances are turned off when not in use; never use gas cookers as a form of room heating and always follow the operating instructions provided; indications of a faulty appliance include black marks and stains, lazy orange flames instead of crisp blue ones and excessive condensation in the room. IF YOU SMELL GAS: 1.2. However, we will not change the price of your holiday within 20 days of your departure date. ): In many establishments, especially beach resorts, insects in the rooms (e.g. We reasonably believe that there has been a fraudulent payment or a booking has been made for fraudulent or illegitimate purposes. Please note, if you receive reimbursement for your flight via other means, this Refund Credit Note (or any flight booked using this Refund Credit Note) will be voided without further notice. Travel Agents: All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. Extra transfer costs:If you need to book a private taxi which is adapted to accommodate a wheelchair, this may carry an additional cost to you. Visit www.Jet2holidays.com or call +44 (0) 800 408 5599 (ii) a holiday with no Free Child availability to one with Free Child availability. This means that the day to day operation of the air conditioning system is at the discretion of the hotel management, both in rooms and in the public areas of the property. Cancelling your flights. Contact information. cancelling one person off a holiday jet2. This contract is made on the terms of these terms and conditions, which are governed by English Law and are subject to the exclusive jurisdiction of the English Courts. your hotelier, villa provider or cruise director) and our local agent (if there is one), our representative or our Customer Operations team using the 24/7 Customer Helpline (0044 113 387 9501) without undue delay and they will endeavour to put things right. iii. Wait for a cancellation email to arrive, then click the link to confirm and complete the cancellation. For villa products a high chair will be available if there is an infant on the booking. - Extinguish all naked flames and dont use matches or lighters. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. When a booking is made with us, the person who signs the booking form or completes the booking online or by telephone is confirming that they are over 18, have the authority to appoint the lead name on the booking (the person who makes the booking will be asked to choose a lead name for the booking) and accept these terms and conditions. This policy offers cover for pre-existing medical conditions, however you must declare them and an increased premium or excess may be required. It is important to note that the deposit you paid for when you booked your holiday (60 per person) is non-refundable. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We will accept responsibility for the travel services making up your "package" as an organiser under the Package Travel and Linked Travel Arrangements Regulation 2018 as set out below. Check-in time for flights: Passengers are required to check in a minimum of 2 hours prior to the scheduled departure time of the flight. cancelling one person off a holiday jet2. You can book car hire as part of the package holiday (for example if you purchase a Jet2villas product, or purchase car hire at the point of booking your package holiday), or you can book car hire after your original package holiday booking. You must comply with our safe travel requirements (as set out here: www.jet2holidays.com/safe-travel), including the requirement for you and your travel party to wear a facemask in the airport, on your flight and your transfers where this is applicable. Sporting/outsize equipment: Golf bags and ski equipment - charges are 30.00 GBP/ 40 EUR/ 58CHF/ 1060CZK/ 165PLN per flight for each item up to 20kg. Making a Booking. ii the fault of a third party not connected with the provision of your holiday which was unforeseeable or unavoidable; or Only redeemable on flight only bookings made directly with Jet2.com and not any bookings made with Jet2holidays. A 30GBP/ 40EUR/ 48CHF/ 990CZK/ 180PLN/ 11,310HUF non-refundable & non-transferable deposit per person is required at the time of booking unless the booking is made within 10 weeks of departure. If you need a larger vehicle, you will have the option to upgrade the vehicle at the time of booking at extra cost. we have been unable to collect a Prepayment on two consecutive occasions; we suspect any fraudulent action in relation to a Payment Plan; certain features of your holiday change (for example, the departure date or the destination changes); or. Examples of a significant change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating (where applicable). In addition, some hotels may require a credit card imprint or local currency cash deposit upon arrival to cover any ancillary spend in the hotel. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid for the holiday, except for any amendment fees. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. change the payment method for the Payment Plan. In the event that we or one of our suppliers arrange for medical assistance on your behalf, you will need to provide any results or report to us, or authorise us to obtain a medical report from the doctor who attended to you. If you booked direct just go in to manage my booking on Jet2 site and go to the very bottom of the page (below all the adverts) and there is a "cancel this holiday" button (highlighted text but not large) click on that and you can cancel online, it will tell . In some properties extra beds may only be suitable for children. In the event that you cancel your holiday you must still pay any insurance premiums and amendment charges which arose before the cancellation, any deposits paid for any pre-booked items or services and the APC Sum. We also reserve the right to verify payment methods used to secure bookings with Jet2holidays or Jet2.com. a) We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure, including the cost of supplements and upgrades. At Jet2holidays we take every step to ensure an excellent customer experience. In some cases the voucher will also advise the reconfirmation number for your return transfer which will need to be called at least 24 hours before departure. The terms and conditions and Essential Holiday Information were last updated: 8 December 2022. Further, if you are refused entry to a country, whether because of lack of required documents or otherwise and, as a result, we are required by any governmental or immigration authority to transport you out of such country and/or pay any fine, penalty, other charge, or expense, you must reimburse us in full and pay us for such transport at the applicable fare. Also, where you have booked a non-refundable room (typically on a City Break) as part of your holiday, 100% cancellation charges apply in respect of the room charges. Additional weight will be subject to standard excess baggage charges. We may cancel the Payment Plan if: By notifying us through the "Manage My Booking" section of our website or calling our Pre-Travel Services team, you may cancel your Payment Plan at any time without charge. You may enter into a Payment Plan at the time when you are booking your holiday or, if you have already booked your holiday, at a later point in time through the "Manage My Booking" section of our website or alternatively by calling our Pre-Travel Services team. However, please bear in mind that accommodation owners, restaurateurs, nightclub owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Hand baggage allowance: You are permitted one small piece of hand baggage of not more than 10kg and dimensions not in excess of 56x45x25cm. The balance of the price (Balance) of your travel arrangements must be paid at least 10 weeks before your departure date (the date notified by us to you being the Balance Payment Date) and will automatically be taken from the credit/debit card used to pay the deposit.
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